Huawei on New Year’s Day wished followers a “Happy #2019” in a tweet marked sent “via Twitter for iPhone”. The tweet was quickly removed but screenshots of the blunder spread across social media. In a memo dated January 3, corporate senior VP and director of the board Chen Lifang said, “the incident caused damage to the Huawei brand”.
The mistake occurred when outsourced social media handler Sapient experienced “VPN problems” with a desktop computer so used an iPhone with a roaming SIM card in order to send the message on time at midnight, Huawei said Huawei declined to comment on internal issues when contacted. Sapient did not respond to a request for comment. Calls to its Beijing office went unanswered.
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